解決入庫(kù)績(jī)效提醒

為了更好地處理運(yùn)營(yíng)中心的庫(kù)存，出現(xiàn)入庫(kù)問(wèn)題后，我們會(huì)在【貨件一覽】頁(yè)面向賣家發(fā)出通知。您可以按照如下所述查看、確認(rèn)并處理問(wèn)題通知。

解決問(wèn)題

如果我們因庫(kù)存貨件問(wèn)題暫停了您的貨件權(quán)限，您可以通過(guò)確認(rèn)相應(yīng)問(wèn)題或提交調(diào)查請(qǐng)求（如適用）來(lái)申請(qǐng)恢復(fù)該商品的貨件創(chuàng)建權(quán)限。

確認(rèn)問(wèn)題

請(qǐng)按照以下步驟在賣家平臺(tái)中確認(rèn)問(wèn)題。

1. 在貨件處理進(jìn)度頁(yè)面第一行中，點(diǎn)擊“查看問(wèn)題”，轉(zhuǎn)至存在問(wèn)題的貨件。

2. 在【貨件一覽】頁(yè)面上，轉(zhuǎn)至【問(wèn)題】選項(xiàng)卡，查看特定貨件或商品相關(guān)問(wèn)題。

3. 點(diǎn)擊【解決】按鈕，查看問(wèn)題商品。在彈出窗口的【已報(bào)告問(wèn)題】選項(xiàng)卡中，您將看到該問(wèn)題的描述以及未來(lái)如何避免此類問(wèn)題。如果我們記錄了商品的圖片，圖片也會(huì)顯示在此處。

4. 要完成操作，請(qǐng)點(diǎn)擊【確認(rèn)】按鈕。

當(dāng)您試圖在管理庫(kù)存頁(yè)面上向入庫(kù)計(jì)劃添加被暫停的商品時(shí)，如果您尚未確認(rèn)相應(yīng)問(wèn)題，則會(huì)收到一條錯(cuò)誤消息。

在【管理庫(kù)存】頁(yè)面上，點(diǎn)擊【立即解決】，查看并確認(rèn)問(wèn)題。

注意： 在您確認(rèn)有問(wèn)題的商品或貨件后，我們便會(huì)取消暫停。

對(duì)問(wèn)題提出異議

查看問(wèn)題詳情（如上所述）后，如果您認(rèn)為所述問(wèn)題并未發(fā)生，請(qǐng)按照以下步驟提交異議請(qǐng)求。

按照以下步驟在賣家平臺(tái)中對(duì)該問(wèn)題提出異議。

1. 在貨件處理進(jìn)度頁(yè)面第一行中，點(diǎn)擊“查看問(wèn)題”，轉(zhuǎn)至存在問(wèn)題的貨件。

2. 在【貨件一覽】頁(yè)面上，轉(zhuǎn)至【問(wèn)題】選項(xiàng)卡，查看特定貨件或商品相關(guān)問(wèn)題。

3. 點(diǎn)擊【解決】按鈕，查看問(wèn)題商品。在彈出窗口的【已報(bào)告問(wèn)題】選項(xiàng)卡中，您將看到該問(wèn)題的描述以及未來(lái)如何避免此類問(wèn)題。如果我們記錄了商品的圖片，圖片也會(huì)顯示在此處。

4. 如果您對(duì)此問(wèn)題有異議，請(qǐng)點(diǎn)擊【提交異議】選項(xiàng)卡。我們可能會(huì)要求您提供其他信息。

5. 在您提交請(qǐng)求后，我們將為您創(chuàng)建一個(gè)問(wèn)題，并向您發(fā)送一封確認(rèn)電子郵件。您可能需要在 7 天 內(nèi)為您的問(wèn)題附上其他證據(jù)以完成請(qǐng)求操作。例如，我們可能會(huì)要求您提交預(yù)處理或貼標(biāo)商品的圖片，以幫助我們解決問(wèn)題。

提交與預(yù)處理問(wèn)題相關(guān)的異議之前，請(qǐng)檢查商品分類以確認(rèn)您的商品所需的確切預(yù)處理工作。有關(guān)更多信息，請(qǐng)參閱預(yù)處理視頻教程。

注意： 自我們向您發(fā)出問(wèn)題通知之日起，您有長(zhǎng)達(dá) 30 天的時(shí)間提交問(wèn)題異議。

Resolving inbound performance alerts

To better process inventory in our fulfillment centers, we provide notifications to sellers in the Shipment summary page when inbounding problems occur. You can review, acknowledge, and resolve the problem notifications as described below.

Resolve the problem

If we suspend your shipping capabilities due to an inventory shipment issue, you can apply for the restoration of shipment creation privileges for that product by either acknowledging the problem or, if applicable, submitting a dispute request.

Acknowledge the problem

Follow the steps below to acknowledge problem in Seller Central.

1. On the Shipping Queue page, in the first column, click “View problems” for a shipment with problems.

2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.

3. Click the Resolve button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.

4. To finish, click the Acknowledge button.

If you try to add a suspended product to a shipping plan on the Manage Inventory page, you will receive an error message if you have not acknowledged the problem.

On the Manage Inventory page, click Resolve Now to review and acknowledge the problem.

Note: We remove suspensions once you acknowledge the product or shipment with problems.

Dispute the problem

After reviewing the problems details (as described above), if you believe that a problem did not occur as described, follow the steps below to submit a dispute request.

Follow the steps below to dispute the problem in Seller Central.

1. On the Shipping Queue page, in the first column, click “View problems” for a shipment with problems.

2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.

3. Click the Resolve button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.

4. If you disagree with the problem, click on the Submit dispute tab. We may request additional information from you.

5. Once you submit the request, we will create a case for you and send you an email confirmation. You may be asked to attach additional evidence to your case within 7 days to complete the request. For example, you may be asked to submit an image of your prepared or labeled product for us to help solve the problem.

Before submitting a problem dispute related to preparation issues, please check item classifications to verify the exact preparation required for your product. For more information, see  Prep Video Tutorials.

Note: You will have up to 30 days to submit a problem dispute from the date we notify you of the problem.

To see the status of your dispute, visit your case log in Seller Central and search by Shipment ID.

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特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。