解決常見的視頻上傳問題

以下是賣家在上傳商品視頻時遇到的常見問題的一些解決方案。

我的視頻未顯示在商品詳情頁面上。

1. 轉至上傳和管理視頻頁面。

2. 使用搜索欄按視頻標題或 ASIN 查找您的視頻。

3. 檢查視頻的狀態(tài)。
   

1. 如果狀態(tài)為在線，請檢查商品詳情頁面。如果商品有超過 6 張圖片，請考慮移除部分圖片，這樣您的視頻就會顯示在前 6 張圖片中。

   注意： 通常，視頻會在 24 小時內顯示出來。但是，在偶爾出現的高峰時段，審查、批準和顯示商品視頻可能需要長達七個工作日。

4. 如果狀態(tài)為已拒絕，請參閱下文。

為什么我的視頻被拒絕？

1. 轉至上傳和管理視頻頁面。

2. 使用搜索欄按視頻標題或 ASIN 查找您的視頻。

3. 將鼠標懸停在遭到拒絕的視頻上，然后點擊右側的【管理】。

4. 拒絕原因將顯示在頁面頂部。

Troubleshoot common video upload issues

Below are some solutions to common issues sellers experience when uploading videos for their products.

My video isn’t showing up on the product detail page.

1. Go to the Upload & Manage Videos page.

2. Use the search bar to locate your video, either by video title or ASIN.

3. Check the status of your video.
   

1. If the status is Live, check the product detail page. If there are more than six images for the product, consider removing some so your video will display in the top six.

   Note: Typically, videos will show up within 24 hours. However, during occasional peak periods it can take up to seven business days to review, approve, and display a product video.

4. If the status is Rejected, see below.

Why was my video rejected?

1. Go to the Upload & Manage Videos page.

2. Use the search bar to locate your video, either by video title or ASIN.

3. Hover over the rejected video, and click Manage on the right.

4. The rejection reason will display at the top of the page.

For additional guidance, refer to our Video Content Policy to find out why your video was rejected. Once you have addressed the content issue, upload the new video for Amazon to review.

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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發(fā)表后的30日內與ESG跨境電商聯系。