實(shí)例講解如何移除亞馬遜三星以下的評(píng)論-ESG跨境

雖然很多人都說全五星好評(píng)是一種“毛病”，但是如果你的feedback和review看起來三星的或者以下的評(píng)論的話，那對(duì)買家來說想信任你就有點(diǎn)難了。不求好評(píng)，但至少不能把這幾個(gè)差評(píng)全看在眼里，影響出售。

因此，問題來了：中差評(píng)價(jià)是否適合，以及如何能力刪除？

1聯(lián)絡(luò)客戶服務(wù)入口(Contact Seller Support)

2選定Sellingon Amazon。

3選擇客戶Feedback。

4應(yīng)用中差評(píng)輸入訂單號(hào)

賣家稱，從他們的經(jīng)驗(yàn)來看，刪除差評(píng)更容易，平均勝利率為70%-80%，只要細(xì)心檢討客戶的三個(gè)問題：YES還是NO，然后再查看從其Comment中顯示的這方面不滿意水平，然后再依據(jù)客戶的結(jié)論來刪除差評(píng)。當(dāng)然，這其中也有許多主觀因素，不同的亞馬遜客服對(duì)同一Case處置成果是不一樣的；甚至有些賣家朋友反應(yīng)，對(duì)同一Case處置成果的好評(píng)率看起來好像都是客服人員給出的。

在請(qǐng)求刪除這條評(píng)論之后，請(qǐng)大家必定要留意亞馬遜郵箱(或者是后臺(tái)的Manage Your Case Log)，不管這條評(píng)論是否被刪除，亞馬遜都會(huì)發(fā)送一封郵件到我們的亞馬遜郵箱，通知賣家最后的判決。若差評(píng)被勝利刪除，買主還將收到一封通知郵件，買主有權(quán)將此訂單重新留評(píng)...

他們?cè)谏暾?qǐng)書的Additional Information 里面是這么寫的

The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.

之后收到了亞馬遜的回復(fù)，如下：

Greetings from Amazon Seller Support.

Thank you for bringing this matter to our attention.

I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance.

Thank you for your understanding.

We love our sellers! Let us know how we did:

Were you satisfied with the support provided?

Click here for yes:

Click here for no:

Thank you!

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特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。